Originally posted by Eolirin
This is not fine.
It's how we're going to proceed. The priority is not on showing the book off piecemeal in previews. The priority is on getting it done, so you can experience it, and then play it.
This may have been fine when WW was a full out book publisher, and things had a fairly rigid schedule, because we were at least guaranteed that slippage would be minimal, most of the time (But then there were the times when things went really bad and we were just left out in the void on stuff; DotFA comes to mind). But that's not how things really work anymore, and especially if you're going to be operating under the sort of very flexible schedules that you are (which is good, don't rush stuff out, please), then you need to treat the development process as a dialog with the fanbase, not a series of product launches. Digital means that you're competing over a very different time horizon, you can't treat this like launch day is important, it isn't.
And yet, I continue to hold out that it is, and will continue treating it as such. Not because I care about promotional hooplah like "Mortal Monday" (anyone else remember that?), but because as an artist I care about your experience upon obtaining the product, and as a businessman I care about how that experience will color your future interaction with the line.
Also, those occasions where we've put stuff out there before it was completed and polished have historically not had great results.
At least, that's how it seems from my perspective. Being in to Fate (and also nWoD, for which much the same can be said), I've got developers that go out of their way to be transparent about what they're doing, that push to over deliver constantly, not just at product launches, but at every single step of the process. That engenders a tremendous amount of loyalty. Makes me much more likely to spend money on their stuff. And it does that because it creates a sense that they respect the community, that they're concerned with involving us in the process of making the things we love, that they value our feedback; we are included. And it seems to be working really well for them too. You are competing with that. You are competing with the expectations that that creates. Dialog, general responsiveness, transparency and a general openness about the development process are baselines for community interaction now. You don't need to go nearly as far as they do on a whole host of things, but secrecy for the sake of a product launch is *insane* from this point of view.
Our Kickstarter is the biggest one the industry has thus far managed. I don't think that is purely on the strength of the Exalted brand name. I think there is value in anticipation and that it is very easy to dispel or deflate it.
And I doubt we'll ever come to any sort of agreement on this issue, because I recognize this is fundamentally a worldview issue; I don't think there's common ground between us on this at all and neither of us are going to change their mind on it any time soon.
Pretty much. Our way of doing things is not the current industry standard way of doing things. Exalted is not another product; it's Exalted. It has its own needs. If I ever get to develop a 20th anniversary WoD book, I'll do the whole open dev thing. It would be neither wise nor desirable for EX3.
But this is *why* there's as much of a sense of frustration over this as there is. You're deliberately holding a bunch of stuff back while having to constantly delay the product, even after we've given you a bunch of money, in a way that your colleagues and other industry leaders don't, and don't seem to register that as a problem; you generally come across dismissive of it as a concern even.
We have a better reveal waiting at the end than they do.